SADC des Iles-de-la-Madeleine

### Context Profile for SADC des Iles-de-la-Madeleine

#### 1. Organization Mission & Cause
The **SADC des Iles-de-la-Madeleine** (Société d'aide au développement des collectivités) is dedicated to fostering sustainable economic development in the Magdalen Islands. Their mission focuses on supporting local businesses, enhancing community initiatives, and promoting sustainable practices. They aim to empower residents and entrepreneurs by providing resources, training, and financial support to stimulate economic growth and improve the quality of life in the region.

#### 2. Type of Activities
- **Training Workshops**: They conduct various workshops aimed at enhancing professional skills, such as the recent workshop on effective communication with different personality styles.
- **Community Programs**: They engage in programs that support local businesses and community development.
- **Fundraising Campaigns**: They organize campaigns to raise funds for community projects and initiatives.
- **Webinars**: They host online webinars to reach a broader audience and provide valuable information on various topics relevant to local businesses and community members.

#### 3. Tone of Voice
The tone of voice used by SADC des Iles-de-la-Madeleine is **professional yet approachable**. Their communications are designed to be **informative and supportive**, encouraging participation and engagement from the community. They use clear and straightforward language, making complex topics accessible to a wide audience. The tone is also **inspiring**, aiming to motivate individuals and businesses to take action towards community development.

#### 4. Emoji Usage
The organization does not prominently use emojis in their communications. Their style leans towards a more formal and professional presentation, focusing on clarity and seriousness in their messaging.

#### 5. Key Facts
- **Founding Info**: The specific founding year is not detailed on the website, but SADC organizations typically have a long-standing history in community development.
- **Scale**: They have conducted 15 total forms and sent out 44 email campaigns, indicating an active engagement with their community.
- **Impact Metrics**: While specific metrics are not listed, their focus on training and support suggests a commitment to measurable outcomes in community and economic development.
- **Volunteer Info**: The website does not provide explicit details on volunteer opportunities, but community engagement is a key aspect of their mission.

#### 6. Writing Guidelines
- **Clarity and Simplicity**: Use straightforward language that is easy to understand.
- **Professionalism**: Maintain a professional tone while being friendly and approachable.
- **Encouragement**: Use motivational language that encourages community involvement and action.
- **Structured Content**: Organize information in a clear, logical manner, using headings and bullet points where appropriate to enhance readability.
- **Cultural Sensitivity**: Be mindful of the local culture and context of the Magdalen Islands, reflecting their unique identity in the messaging.

This context profile serves as a foundational guide for generating personalized content that aligns with the mission, values, and communication style of SADC des Iles-de-la-Madeleine.

*taxes incluses | Tarif offert aux entreprises des Îles uniquement

Admission générale

<p style="box-sizing:inherit;font-size:1.125rem;line-height:1.75rem;color:rgb(255, 255, 255);font-family:visby;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:justify;text-indent:0px;text-transform:none;widows:2;word-spacing:0px;-webkit-text-stroke-width:0px;white-space:normal;text-decoration-thickness:initial;text-decoration-style:initial;text-decoration-color:initial;margin-top:0px;margin-bottom:0px">Au Québec, l’accueil de la clientèle doit se faire en français, c’est primordial. Par contre, quelle que soit leur langue, les client(e)s s’attendent à un service courtois lors de leur visite d’une boutique ou d’un restaurant. S’efforcer de bien servir en anglais, par exemple un touriste anglophone, devient alors un signe de respect aux yeux de cette clientèle et contribue à la qualité du service.<p style="box-sizing:inherit;font-size:1.125rem;line-height:1.75rem;color:rgb(255, 255, 255);font-family:visby;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:justify;text-indent:0px;text-transform:none;widows:2;word-spacing:0px;-webkit-text-stroke-width:0px;white-space:normal;text-decoration-thickness:initial;text-decoration-style:initial;text-decoration-color:initial;margin-top:0px;margin-bottom:0px"> <p style="box-sizing:inherit;font-size:1.125rem;line-height:1.75rem;color:rgb(255, 255, 255);font-family:visby;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:justify;text-indent:0px;text-transform:none;widows:2;word-spacing:0px;-webkit-text-stroke-width:0px;white-space:normal;text-decoration-thickness:initial;text-decoration-style:initial;text-decoration-color:initial;margin-top:0px;margin-bottom:0px">Cet atelier vous permettra d’utiliser des phrases clés pour bien servir une clientèle anglophone.<p style="box-sizing:inherit;font-size:1.125rem;line-height:1.75rem;color:rgb(255, 255, 255);font-family:visby;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:justify;text-indent:0px;text-transform:none;widows:2;word-spacing:0px;-webkit-text-stroke-width:0px;white-space:normal;text-decoration-thickness:initial;text-decoration-style:initial;text-decoration-color:initial;margin-top:0px;margin-bottom:0px"> <p style="box-sizing:inherit;font-size:1.125rem;line-height:1.75rem;color:rgb(255, 255, 255);font-family:visby;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:justify;text-indent:0px;text-transform:none;widows:2;word-spacing:0px;-webkit-text-stroke-width:0px;white-space:normal;text-decoration-thickness:initial;text-decoration-style:initial;text-decoration-color:initial;margin-top:0px;margin-bottom:0px">ÉLÉMENTS DE CONTENU<ul><li style="box-sizing:inherit;margin-bottom:7px;font-size:14px;font-family:Roboto">La technique d’accueil pour être à l’’aise devant une clientèle anglophone</li><li style="box-sizing:inherit;margin-bottom:7px;font-size:14px;font-family:Roboto">Les phrases clés pour analyser les besoins de la clientèle</li><li style="box-sizing:inherit;margin-bottom:7px;font-size:14px;font-family:Roboto">Les phrases clés pour conseiller la clientèle anglophone sur ses produits et services</li><li style="box-sizing:inherit;margin-bottom:7px;font-size:14px;font-family:Roboto">Les techniques pour terminer le service à la clientèle en beauté</li></ul> MATÉRIEL FOURNI<span fr-original-style="color: rgb(32, 51, 100); font-family: Roboto; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;" style="color:rgb(32, 51, 100);font-family:Roboto;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-indent:0px;text-transform:none;widows:2;word-spacing:0px;-webkit-text-stroke-width:0px;white-space:normal;text-decoration-thickness:initial;text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline !important;box-sizing:inherit">Chacun et chacune reçoit un cahier comprenant les éléments théoriques et les différents exercices. APPROCHE PÉDAGOGIQUE<span fr-original-style="color: rgb(0, 0, 0); font-family: Roboto; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;" style="color:rgb(0, 0, 0);font-family:Roboto;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-indent:0px;text-transform:none;widows:2;word-spacing:0px;-webkit-text-stroke-width:0px;white-space:normal;text-decoration-thickness:initial;text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline !important;box-sizing:inherit">À l’aide d’exposés interactifs, d’exercices en équipe et de discussions en groupe, vous apprendrez plusieurs phrases clés pour mieux servir une clientèle anglophone.

Bonjour <span contenteditable="false" data-custom-variable="{{firstname}}" fr-original-class="fr-deletable styled-tag-chip " fr-original-style style="background-color:rgb(248, 248, 255);border:1px solid rgb(191, 191, 255);border-radius:4px;color:rgb(42, 42, 196);display:inline-block;margin:0px;padding:1px 8px;font-size:11px;line-height:16px;overflow-wrap:anywhere;user-select:none;box-sizing:inherit">Prénom , Nous confirmons votre inscription au webinaire Service à la clientèle en anglais – Bonjour, can I help you?, qui aura lieu le jeudi 8 mai 2025 à 9h. Détail Formation vous fera parvenir le lien pour vous connecter quelques jours avant le webinaire.  L'équipe de la SADC des Îlesinfo@sadcdesiles.com

<p style="box-sizing:inherit;line-height:1.75rem;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:justify;text-indent:0px;text-transform:none;widows:2;word-spacing:0px;-webkit-text-stroke-width:0px;white-space:normal;text-decoration-thickness:initial;text-decoration-style:initial;margin-top:0px;margin-bottom:0px;max-width:100%">Au Québec, l’accueil de la clientèle doit se faire en français, c’est primordial. Par contre, quelle que soit leur langue, les client(e)s s’attendent à un service courtois lors de leur visite d’une boutique ou d’un restaurant. S’efforcer de bien servir en anglais, par exemple un touriste anglophone, devient alors un signe de respect aux yeux de cette clientèle et contribue à la qualité du service.<p style="box-sizing:inherit;line-height:1.75rem;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:justify;text-indent:0px;text-transform:none;widows:2;word-spacing:0px;-webkit-text-stroke-width:0px;white-space:normal;text-decoration-thickness:initial;text-decoration-style:initial;margin-top:0px;margin-bottom:0px;max-width:100%"> <p style="box-sizing:inherit;line-height:1.75rem;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:justify;text-indent:0px;text-transform:none;widows:2;word-spacing:0px;-webkit-text-stroke-width:0px;white-space:normal;text-decoration-thickness:initial;text-decoration-style:initial;margin-top:0px;margin-bottom:0px;max-width:100%">Cet atelier vous permettra d’utiliser des phrases clés pour bien servir une clientèle anglophone.<p style="box-sizing:inherit;line-height:1.75rem;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:justify;text-indent:0px;text-transform:none;widows:2;word-spacing:0px;-webkit-text-stroke-width:0px;white-space:normal;text-decoration-thickness:initial;text-decoration-style:initial;margin-top:0px;margin-bottom:0px;max-width:100%"> <p style="box-sizing:inherit;line-height:1.75rem;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:justify;text-indent:0px;text-transform:none;widows:2;word-spacing:0px;-webkit-text-stroke-width:0px;white-space:normal;text-decoration-thickness:initial;text-decoration-style:initial;margin-top:0px;margin-bottom:0px;max-width:100%">ÉLÉMENTS DE CONTENU<ul><li>La technique d’accueil pour être à l’’aise devant une clientèle anglophone</li><li>Les phrases clés pour analyser les besoins de la clientèle</li><li>Les phrases clés pour conseiller la clientèle anglophone sur ses produits et services</li><li>Les techniques pour terminer le service à la clientèle en beauté</li></ul> MATÉRIEL FOURNIChacun et chacune reçoit un cahier comprenant les éléments théoriques et les différents exercices. APPROCHE PÉDAGOGIQUEÀ l’aide d’exposés interactifs, d’exercices en équipe et de discussions en groupe, vous apprendrez plusieurs phrases clés pour mieux servir une clientèle anglophone.

SADC des Iles-de-la-Madeleine

WEBINAIRE | Service à la clientèle en anglais – Bonjour, can I help you?

Admission générale

28,74 $